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Registration

Registration

In order to register on Homeseeker, you will need to complete the online application form. To complete an application, please go to 'Register'.

If you have previously registered with Homeseeker, please do not re-register.  You can login with your previous details or contact the Homeseeker Team to request your details if you have forgotten them. 

If you do not have access to the internet then you will need to contact us and assistance can then be provided. The Homeseeker application form enables you to apply for an affordable rented home with all of the Registered Social Landlords in Torfaen.

Once you have completed your application form online you will be required to provide the following documents:

  • Proof of identity for all household members (passports, birth certificates, driving licences, NHS medical cards and welfare benefit entitlement letter)

If the name on your application form is different to your ID, we require proof that your name has changed, i.e. marriage certificiate or change of name deed

  • Proof of current address (e.g. recent gas, electricity bill or bank statement)
  • Proof of child benefit for all dependent children i.e. either a child benefit notfication letter or a bank statement showing child benefit being paid into your account (both dated within the last 6 months) 
  • Evidence of your right to reside in the UK if you are not a British Citizen (e.g. passport and other relevant documents from the Home Office)
  • If a member of your household is pregnant (over 20 weeks) and there are no other children on your application, you may be entitled to a larger home. Please provide the Homeseeker Team with proof of pregnancy in the form of a MATB1 form so that your application can be updated accordingly.

Your documents can be e-mailed to the Homeseeker Team at housingoptions.admin@torfaen.gov.uk or alternatively taken to your local Customer Care Centre. Don't have a scanner? You can also take a photo of your ID using your smartphone and send as an attachment to the email address above.

If you do not provide us with the documents required within 28 days your application will be cancelled.

Copies of documents will be sufficient, however if original documents are provided these shall be returned. Torfaen County Borough Council accepts no responsibility for original documentation.

If you have any questions about or are having difficulties providing the evidence that we require, please do not hesitate to contact a member of the Homeseeker Team on 01495 742409.

Once the documents are received your application will be assessed and placed in the appropriate band. For more details on the banding process visit Prioritising Applications. You will be informed in writing once your application has been processed. You will be allocated a unique reference number which will allow you to login, search and bid for properties. You will be informed what band your application has been placed in, your effective date and what size / type of property you are eligible for. This will be via e-mail if a valid address has been provided or via letter for all other applicants.

For details on who can apply to join the housing register click Who Can Use the Service.

If you experience a change of circumstances it is essential your application is updated as soon as possible.  You can do this by logging into your account and amending your application as necessary.

Property Size

You will only be eligible for properties that are suitable for the size of your family. A guide is provided below:

Family Size Bedsit / Studio       1 Bed Flat / Bungalow   2 Bed Flat / Maionette / Bungalow 2 Bed House     3 Bed Flat / Maisonette 3 Bed House / Bungalow 4 Bed + House     
Single Person Yes Yes No No No No No
Couple No Yes No No No No No
Couple/single person who is pregnant No No Yes Yes

No

No No
*Parent/couple with 1 child No No Yes Yes No No No
*Parent/couple with 2 children No No Yes Yes  Yes Yes No
*Parent/couple with 3 children No No No No Yes Yes No
*Parent/couple with 4 + children No No No No No Yes Yes
2 or more single adults No No Yes No No No No

 

Landlords may decide to give preference to applicants who maximise occupancy e.g. skipping an applicant with 2 young children for a 3 bedroom home. The landlords will ensure adverts state where preference will be given to applicants who maximise occupancy.