Housing Solutions



Welcome to the
Housing Solutions Wizard.

This tool will ask you a series of questions and then guide you through the different options you can explore to improve your housing situation.

Using this tool is optional and the data collected is only used for the purposes of assisting you to identify suitable housing options.

Please note this is not an application to join the housing register or to apply to the council as homeless. 

If you need urgent advice because you are about to become homeless, please contact the Housing Solutions Team on 01495 742301/742303


The following Privacy Notice applies to the Housing Solutions Wizard.

Information collected:

  • Name
  • Address
  • Date of Birth
  • Contact Details
  • Current Housing Circumstances
  • Household Details
  • Work / Employment Status
  • Financial Details
  • Additional Support Needs

Agencies with whom we might share your information:

  • Bridges into Work -Torfaen

The purpose for collecting and processing your data is to enable you to idenitify available housing options and access suitable support / assistance.

Other relevant information:

  • Your data is not transferred outside of the EEA (European Economic Area)

  • Your data is stored in software provided by a company with ISO 27001 certification

  • The Council will hold your personal data only for the period that is necessary and will follow organisational and Local Authority standards in this area. We will keep your information in line with our Local Authority retention schedules.

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