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About Homeseeker


Torfaen County Borough Council is no longer a social landlord and it does not own any council houses, flats, or sheltered housing complexes. All social housing in Torfaen is provided by registered social landlords.

Homeseeker is a Choice Based Lettings system which is used to allocate affordable rental properties to people who are registered with Homeseeker. The scheme is a partnership between:

 Torfaen County Borough Council  Linc - Cymru Hafod Housing Association Ltd   Melin Homes


Seren Living




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For more information about Homeseeker, please click the following link to view the policy - Homeseeker Policy

How does Homeseeker work?

Once a person has completed an application form the Homeseeker team will register the applicant and place them into a particular 'band' which reflects their circumstances and need for housing. Once registered the applicant must tell Homeseeker which properties they wish to apply for. This is known as 'bidding' and an applicant can bid for up to 4 properties during each advert. Properties are advertised on a weekly basis and there are a number of ways in which you can bid for properties.

You can find out more about how you can register for Homeseeker and how to bid for properties in the following sections:
Who can use Homeseeker
How to use Homeseeker

The Homeseeker Process

What other housing options are there?

Before applying to Homeseeker please be aware that there is a severed shortage of affordable homes in Torfaen. Most applicants on the Homeseeker register will have to wait a long time before being re-housed and many of those in lower bands will be waiting a significant amount of time for housing in their local area. Depending on your circumstances you may wish to look at other options such as renting from a private landlord or purchasing a property through Torfaen Council's Help 2 Own low cost home ownership scheme.

For more information on all the options available to you please visit our parent site

Annual re-registration of applicants

To ensure the Homeseeker register is accurate and up to date, a re-registration of the Homeseeker register will be carried out monthly. We will contact every applicant on the anniversary of the date of their registration to find out whether they wish to remain on the register and to update our records of any changes in circumstances.

Once you receive this letter – PLEASE DO NOT IGNORE IT. Failure to return the re-registration slip to us within a specified period of time will result in the removal of your application from the Homeseeker Register. This will then result in you losing your waiting time and you will have to register a new application. No reminder letters will be sent.

If your anniversary date of registration passes and you do not receive a letter from us, please contact us immediately using the Contact Form and we will ensure that a re-registration letter is sent out to you.

For further information contact the Homeseeker team directly.

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