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Latest news

Torfaen Residents Survey

Published: Tuesday 16 July 2019
Torfaen Residents Survey

Whether it's investing more into making the borough cleaner and greener, supporting vulnerable people in the community or improving the standards in our schools, Torfaen Council are committed to making Torfaen a better place for its residents. 

The residents survey is your chance to tell Torfaen about your experience of using council services over the past year.

It takes just a few minutes to have your say and everyone's views matter. 

To find our more or to complete the survey visit Torfaen Council


Have your say!

Published: Tuesday 12 February 2019
Have your say!

Tai Pawb promotes equality and social justice in Wales. They believe that all people have the right to access good quality housing and homes in cohesive and safe communities and to reduce prejudice, disadvantage and poverty.

This survey is for disabled people who live in accessible social housing or have the experience of applying for accessible social housing.

Tai Pawb would like to know more about your experiences of applying for housing. Tai Pawb will use your contribution to shape a new guide to help develop more and better housing registers.

If you are a disabled tenant or applicant for accessible social housing and would like to share your experiences, please take 10 minutes to complete their survey here: www.taipawb.org/survey


Universal Credit

Published: Friday 21 July 2017

From July 2017 the ‘Full Service’ of Universal Credit was rolled out within Torfaen which means that if you are of working-age you will no longer be able to make a new claim for Housing Benefit for your housing costs.

You will now need to claim Universal Credit instead.

For further information about this change visit the Councils website


Homeseeker Policy Review

Published: Wednesday 25 January 2017

Torfaen Homeseeker was launched in May 2009 and has been running successfully for the last 7 years. Partners of Homeseeker are the Council and Registered Social Landlords (RSLs) that operate across the county (Bron Afon Community Housing, Melin Homes, Charter Housing Association, Hafod Housing Association, Linc Cymru and United Welsh Housing Association).


During 2015/16, the Homeseeker Policy underwent a full review to evaluate whether it takes appropriate account of key and emerging legislative changes and best practice, and also to identify whether it adequately reflects the housing market and customer needs.


Following further Central Government welfare benefit reforms and the introduction of Local Housing Allowance rates to Social Housing, the affordability of housing will be an issue for some households.


This will have the greatest impact on single applicants/tenants under the age of 35, who claim housing benefit. In response to this, contained within the revised Homeseeker Policy is the ability for applicants to apply to create a joint tenancy in order to house-share and receive priority on the waiting list, the purpose of which is to incentivise shared housing as an affordable and sustainable housing solution.


The Home Size Matrix has also been reviewed to ensure properties are allocated to make best use of a limited resource (maximising occupancy) and promote affordable, sustainable tenancies. The proposed changes to the Home Size Matrix are;
•    To restrict singles and couples to 1 bedroom accommodation (currently eligible for up to 2 bedrooms). The Homeseeker Policy will however allow for flexibility to enable RSL Partners to allocate 2 bedroom properties to singles/couples in areas of low demand or where there is a low supply of single person accommodation within an area.
•    To restrict households with 1 child to 2 bedroom properties (where currently eligible for 3 bedroom properties)
•    To enable pregnant applicants (over 20 weeks) who have no other dependant children to be able to bid for 2 bedroom properties (including houses). These applicants are currently only eligible for flats and maisonettes.

The revised Homeseeker Policy will be implemented on the 8th February 2017 subject to the required system changes being completed. Please see the following link for a full version of the revised Homeseeker Policy: English Version. Welsh Version.

Thank you

The Homeseeker Team


Homeseeker Policy Changes coming in 2017

Published: Thursday 22 December 2016

Torfaen Homeseeker was launched in May 2009 and has been running successfully for the last 7 years. Partners of Homeseeker are the Council and Registered Social Landlords (RSLs) that operate across the county (Bron Afon Community Housing, Melin Homes, Charter Housing Association, Hafod Housing Association, Linc Cymru and United Welsh Housing Association).

During 2015/16, the Homeseeker Policy underwent a full review to evaluate whether it takes appropriate account of key and emerging legislative changes and best practice, and also to identify whether it adequately reflects the housing market and customer needs.

Following further Central Government welfare benefit reforms and the introduction of Local Housing Allowance rates to Social Housing, the affordability of housing will be an issue for some households.

This will have the greatest impact on single applicants/tenants under the age of 35, who claim housing benefit. In response to this, contained within the revised Homeseeker Policy is the ability for applicants to apply to create a joint tenancy in order to house-share and receive priority on the waiting list, the purpose of which is to incentivise shared housing as an affordable and sustainable housing solution.

The Home Size Matrix has also been reviewed to ensure properties are allocated to make best use of a limited resource (maximising occupancy) and promote affordable, sustainable tenancies. The proposed changes to the Home Size Matrix are;

  • To restrict singles and couples to 1 bedroom accommodation (currently eligible for up to 2 bedrooms). The Homeseeker Policy will however allow for flexibility to enable RSL Partners to allocate 2 bedroom properties to singles/couples in areas of low demand or where there is a low supply of single person accommodation within an area.
  • To restrict households with 1 child to 2 bedroom properties (where currently eligible for 3 bedroom properties)
  • To enable pregnant applicants (over 20 weeks) who have no other dependant children to be able to bid for 2 bedroom properties (including houses). These applicants are currently only eligible for flats and maisonettes.

The revised Homeseeker Policy will be implemented in the New Year following the required system changes and we will notify applicants nearer the time of the date that the changes will take effect.

Thank you

The Homeseeker Team